Customer Terms of Service

Effective January 13, 2020

Definitions:

Haulstr deliveries may be made by its own employees, independent contractors, or partners, and these parties are herein referred to as Drivers.

Dumpsite Locations:

For most deliveries, placement for product is on the driveway or on any reasonable hard surface. Deliveries requested to be dumped in areas other than driveways are left to the discretion of Haulstr and its Drivers. Area for the dump must be a hard (pavement, packed gravel or cement) and level surface and have ample clearance for truck width, length and raising the dump bed. Please keep in mind that delivery trucks “dump”, and the Customer accepts responsibility to ensure the area is clear of overhead obstructions such as tree limbs, powerlines or basketball hoops. Dumps may not be able to be completed on steep drives with grades > 10%.

If the dumpsite has overhead obstructions or access limitations (such as vehicles blocking access) or other circumstances that prevent delivery at the designated dump site, Haulstr and its Drivers may attempt to dump the product at an alternate location. If no reasonable alternative dump site appears to be available, the customer will be charged the delivery fee, and Haulstr will contact the customer to arrange a second delivery. Customer may also incur a 2nd delivery charge. Standard delivery rates apply to unloading material in one location on driveways or other readily accessible areas.  

Marking the Dumpsite:

Haulstr recommends using a tarp or cone to mark the dumpsite and to help ensure the exact location. Please be as specific as possible in any dumpsite descriptions. 

Access to Property:

By completing your order at Haulstr.com, you grant permission for Haulstr and its Drivers to dump landscape materials at designated sites. Customer acknowledges that neither Haulstr nor its Drivers are responsible for incidental property damage including but not limited to: cracking of driveway surfaces, landscape and/or lawn damage, or other property damage. Customer assumes full responsibility for product unloaded in public right-of-ways (including the risk of damage or injury to others).  

Delivery Times:

Haulstr and its Drivers will work to ensure product is delivered within 90 minutes of the requested delivery time. Due to unforeseen conditions (such as traffic or weather) Haulstr cannot guarantee exact delivery times. 

Dyed Mulch Recommendations:

If you are ordering color-enhanced mulch, please note that the environmentally-safe mulch dye can cause discolorations and/or stains to driveways, vinyl siding or any light colored material. Haulstr is not liable for any such discolorations.

Haulstr recommends 48 hours of “dry time” after installation, otherwise the colorant could wash off.  We do not recommend installing colored mulch in times of rain and/or if rain is forecasted within 48 hours.  Avoid sprinkling areas for 48 hours. Haulstr is not liable if colorant washing occurs. 

Yardage Discrepancies: 

If Customer has questions as to the amount of material delivered, please contact Haulstr before applying material to landscapes, so that we can help.  No corrective action can be taken if material is applied.

Cancellations, Rescheduling & Returns

Orders can be cancelled or rescheduled no less than 48 hours prior to scheduled delivery.  Please login to your account at Haulstr.com to view, edit, cancel or reschedule your order. Orders returned at site before dumped will be charged the delivery fee associated with order. Haulstr cannot provide refunds for bulk mulches or any other products dumped at the delivery site.

Rain and Inclement weather

In some weather conditions, it may be unsafe for our suppliers and Drivers to load and deliver mulch. In the case of heavy rains or inclement weather Haulstr maintains the right to reschedule delivery of order. Customers will be contacted with rescheduled delivery options in these cases.

Customer Service

Our aim is to serve you! We provide top products from the best local suppliers, and our staff will do our best to delight every customer and partner. Please contact us anytime with feedback, suggestions, or concerns.

Privacy Policy

Haulstr collects certain Customer information as a part of our ordering process, including name, address, login credentials, email address, and credit card information. The Haulstr checkout is powered and secured by Stripe, a world-leading provider of checkout services for ecommerce sites. Your financial information will not be saved on Haulstr servers nor shared with any other partners. Haulstr reserves the right to share your address, name, and contact information with Drivers who may deliver for Haulstr. We take your privacy very seriously. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.